Refund & Return Policy

At ZENORA MART, customer satisfaction is our priority.

We offer a 7-day return policy from the date your order is delivered.

To qualify for a return:

• Item must be unused and in its original condition.
• Original packaging, tags, and accessories must be included.
• Proof of purchase or order number is required.

Non-Returnable Items

• Used or damaged products
• Personal care products
• Gift cards
• Customized or personalized products
• Clearance and final sale items

  Damaged or Wrong Items

  If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery at zenoramart01@gmail.com with photos of the product.

  Refund Process

  Once your returned item is inspected and approved, your refund will be processed within 5–10 business days to your original payment method.

  Shipping charges are non-refundable unless the mistake was made by ZENORA MART.